VOLTX ENERGY REFERRAL PROGRAM
TERMS & CONDITIONS

For Individual Referrers and Referred Customers
Effective date: 1 July 2026

 

1. Introduction

1.1 This agreement is between VoltX Energy (“we”, “us”) and the Referrer and Referred Customer.

1.2 This agreement consists of:
(a) these Terms & Conditions; and
(b) any registration, referral confirmation, or communication issued through the VoltX Energy Referral Portal.

1.3 This agreement governs participation in the VoltX Energy Referral Program, including:
(a) who can participate;
(b) how referrals are made and validated;
(c) eligibility and reward conditions; and
(d) rules, behaviour requirements, serviceability checks, and dispute handling.

1.4 You accept this agreement by:
(a) joining the Referral Program;
(b) using or activating a referral link; or
(c) participating in any referral activity.

1.5 Your participation is not final until:
(a) your eligibility as a Referrer or Referred Customer is validated;
(b) referral details are captured and verified; and
(c) installation and payment qualify under clause 3.

1.6 This agreement ends when you cease participation, or earlier in accordance with its terms.

1.7 The dispute-resolution, privacy, fraud, and behaviour clauses continue after termination.

1.8 VoltX Energy complies with the Australian Consumer Law and all applicable regulations in administering this program.

1.9 Defined terms appear in Clause 17.

2. Eligibility

Referrers

2.1 A customer is eligible to refer if they meet all of the following requirements:
(a) have purchased and fully paid for a home battery system from VoltX Energy;
(b) have completed installation;
(c) have received an official invitation to sign up in VoltX Energy’s Referral Portal or has been manually approved by VoltX Energy for self-registration if the invitation email cannot be located.

Referred Customers

2.2 A Referred Customer is eligible if they:

(a) are a new customer and meet all of the following requirements:

i. are a new customer who has not previously purchased from VoltX Energy and is not registered as a Referrer in the VoltX Energy Referral Program;
ii. signed up through the unique referral link; and
iii. passed VoltX Energy’s installation, verification, and serviceability assessments.

(b) are an existing VoltX Energy customer who used the referral link, provided the purchase is for a new system.

Additional Rules

2.3 Referrals must be genuine and free of conflict of interest. Self-referrals, duplicate referrals, or referrals made to unfairly obtain rewards are not eligible.

2.4 Paid advertisements of referral links is prohibited.

2.5 Customers who display abusive, threatening, or inappropriate behaviour toward VoltX Energy staff may be removed from the program immediately.

2.6 VoltX Energy may reject any referral that appears fraudulent or manipulated.

2.7 VoltX Energy may monitor referral activity and, where necessary, review or limit referral rewards if activity appears inconsistent with the intent of the program. Any such action will be taken to ensure fairness, compliance, and program sustainability.

2.8 Limit of 10 successful referrals per calendar year.

2.9 Referrals generated through any affiliate, reseller, publisher, or paid partner program, including leads attributed to third‑party affiliate links or codes, are not eligible for rewards under the VoltX Energy Referral Program. These leads are governed by separate affiliate or partnership terms (if applicable) and do not qualify as customer referrals for the purposes of these Terms.

3. Rewards

3.1 The Referrer will receive a reward, unless otherwise specified in writing by an authorised VoltX Energy representative, once the Referred Customer has satisfied all of the following requirements:
(a) signed up through the correct link;
(b) completed a qualifying purchase;
(c) fully paid for the system; and
(d) successfully completed installation.

3.2 The Referred Customer receives a discount, unless otherwise specified in writing by an authorised VoltX Energy representative, which will be applied during the sales process and deducted from the contract value as reflected in the customer’s contract or quotation.

3.3 Rewards are processed monthly on the 15th of the following month.

3.4 Rewards may be delivered in one of the following ways:
(a) applied as a credit or discount to the Referrer’s current VoltX Energy installation balance (if any);
(b) applied as a credit or discount to the Referrer’s next eligible VoltX Energy purchase;or
(c) provided as a bank transfer only when the Referrer has no outstanding balance and no upcoming purchase to which the reward can be applied.

3.5 Referrers are responsible for any applicable tax on rewards.

3.6 Referral rewards and discounts are not transferable, not redeemable for cash, and are generally not valid in conjunction with other promotions, offers, or campaigns. However, VoltX Energy may approve the use of a referral discount alongside selected promotions at its discretion. Any such approval must be confirmed in writing and reflected in the customer’s contract or quote.

4. Refunds & Non-Eligibility

4.1 Rewards will not be payable if:
(a) the sale is cancelled or installation was not completed;
(b) payment is incomplete or reversed;
(c) the referral link was not used;
(d) the referral is deemed fraudulent or invalid;
(e) the lead or sale is attributed to an affiliate, reseller, publisher, or other paid partner arrangement rather than a valid customer referral link.

4.2 VoltX Energy may reverse or recover incorrectly issued discounts or rewards.

4.3 VoltX Energy is not liable for delays caused by banking or third-party financial processors.

5. Program Changes

5.1 VoltX Energy may modify, pause, or terminate the Referral Program at any time.

5.2 Any change applies to referrals created after the effective date.

5.3 If you do not accept changes, you may exit the program by written notice.

6. Serviceability & Approvals

6.1 All installations are subject to VoltX Energy’s serviceability checks.

6.2 Eligibility approval does not guarantee successful installation.

6.3 If the installation cannot proceed, neither party receives a reward.

7. Referral Process

7.1 Referrers may share their unique referral link through private and personal channels, including direct messages, email, SMS, and personal social media accounts.

7.2 Referral links must not be used in paid advertising, sponsored promotions, community groups, or large public forums where recipients may not expect promotional messages.

7.3 A referral is recorded only when the Referred Customer submits their details using the referrer’s unique referral link.

7.4 If more than one person refers the same customer, the referral link used to complete the sign-up will determine which referrer is credited.

7.5 VoltX Energy may review referral activity to ensure it complies with these terms. Referrals that do not meet program guidelines may not be eligible for rewards.

7.6 VoltX Energy does not issue referral links directly to the Referrals or Referred customers. Referral links are provided solely by the Referrer via their unique link. Referred customers should use the link supplied by the Referrer to participate in the program.

8. Platform Access

8.1 Customers must keep their VoltX Energy referral portal login secure.

8.2 Any action taken under your account is assumed to be authorised by you.

9. Customer Responsibilities

9.1 You must:
(a) provide accurate information;
(b) not mislead or pressure others;
(c) comply with all program rules;
(d) communicate respectfully with VoltX Energy staff;
(e) not engage in spam, harassment, or fraudulent activities.

9.2 VoltX Energy may suspend any participant who breaches these rules.

10. Program Guarantees

10.1 The referral platform will operate with reasonable care and skill.

10.2 No guarantee applies where issues arise due to:
(a) misuse;
(b) internet or system outages;
(c) inaccurate customer information;
(d) unauthorised account access.

11. Complaints & Escalations

11.1 Complaints may be submitted via the channels published on our website.

11.2 All inquiries are logged in our CRM under “Referral Support.”

11.3 Escalations follow:
(a) Customer service team review
(b) Verification process
(c) Escalation to Program Manager if unresolved

11.4 Abuse, harassment, or inappropriate conduct will result in immediate removal.

12. Reward Claims, Investigations & Program Changes

12.1 If a Referrer or Referred Customer believes they are entitled to a reward that has not been issued, they may submit a claim to VoltX Energy for review.

12.2 VoltX Energy will investigate claims by reviewing referral records, system logs, eligibility requirements, campaign terms, and installation and payment status.

12.3 Rewards will only be issued if all eligibility criteria and campaign conditions applicable at the time of referral are met.

12.4 Referral programs, promotions, and campaigns operate within defined start and end dates. Claims relating to expired or past campaigns will be assessed in accordance with the terms applicable at the time the referral was submitted.

12.5 VoltX Energy’s determination following investigation is final. No rewards will be payable where eligibility criteria or campaign conditions have not been satisfied.

12.6 These Terms and Conditions, as published on the VoltX Energy website, take effect from 1 July 2026 and apply to referrals submitted on or after this date. Previous versions remain applicable only to referrals submitted during their respective effective periods.

13. Privacy

13.1 Data is protected under the VoltX Energy Privacy Policy.

13.2 Information is used solely for referral tracking, verification, reward processing, and program administration, and to send relevant VoltX Energy updates or marketing communications in line with our Privacy Policy. Customers may opt out of marketing at any time.

13.3 Information is used only for referral tracking, validation, and payout processing.

14. Failure to Perform

14.1 VoltX Energy may suspend participation if you breach any term.

14.2 If the breach is not corrected within 7 days, VoltX Energy may terminate your participation.

14.3 Any ineligible or pending rewards may be forfeited.

15. GST

All rewards and discounts are inclusive of GST, if applicable. Customers are responsible for managing any personal tax obligations that may apply to rewards they receive.

16. General

16.1 Notices

(a) Any notice under this agreement must be in writing and delivered by email, postal mail, or through the VoltX Energy Referral Portal.
(b) A notice is considered received:

(i) if sent by email — when it is not returned as undelivered;
(ii) if sent by post — three (3) Business Days after posting;
(iii) if delivered through the Referral Portal — at the time it appears in your portal inbox or notification centre.

(c) You are responsible for keeping your contact details up to date. VoltX Energy is not responsible for missed notices due to changed or inactive communication channels such as email.

16.2 Assignment

(a) You must not assign, transfer, or subcontract any of your rights or obligations under this agreement.
(b) VoltX Energy may assign or transfer its rights or obligations to an affiliated entity or approved third-party service provider, provided such transfer does not materially reduce your rights under this agreement.

16.3 Subcontracting

(a) VoltX Energy may subcontract any part of the Referral Program administration, including:

(i) installation services;
(ii) payment processing;
(iii) customer support;
(iv) data hosting; and
(v) referral portal management

(b) VoltX Energy remains responsible for ensuring subcontractors meet appropriate service and privacy standards.

16.4 Amendments

(a) VoltX Energy may amend these Terms & Conditions at any time to reflect system improvements, compliance requirements, or operational changes.
(b) Changes will be communicated by email and/or published on the VoltX Energy website or Referral Portal.
(c) Your continued participation after changes have been published constitutes acceptance of the amended Terms.
(d) If you do not agree to any amendments, you must stop participating in the program immediately.

16.5 Waiver

(a) A failure or delay by VoltX Energy to exercise a right under this agreement does not operate as a waiver of that right.
(b) A waiver is only valid if it is provided in writing and expressly states that it is a waiver.
(c) A waiver granted in one instance does not constitute a waiver in any other instance.

16.6 Severance

(a) If any provision of this agreement is found to be invalid, unlawful, or unenforceable, that provision will be severed to the extent necessary.
(b) The remainder of this agreement will continue to operate in full force and effect.

16.7 Entire Agreement

This agreement constitutes the entire understanding between you and VoltX Energy regarding the Referral Program.
It supersedes all prior discussions, emails, or informal communications relating to referral rewards or participation.

16.8 Governing Law and Jurisdiction

(a) This agreement is governed by the laws of New South Wales, Australia.
(b) You and VoltX Energy submit to the non-exclusive jurisdiction of the courts of New South Wales.
(c) You agree that any dispute arising under or in connection with this agreement will be resolved in accordance with the dispute procedures outlined in Clause 11 before seeking external remedies.

16.9 Survival

Clauses relating to privacy, fraud, misconduct, reward recovery, limitation of liability, dispute resolution, data use, and definitions continue to apply after this agreement ends.

17. Definitions

The following terms have the meanings set out below.
If a term is capitalised anywhere in the Terms & Conditions, its meaning is taken from this section.

Account

The customer’s Referral Portal profile used to access referral tools, track referral activity, and receive program notifications.

Abuse / Abusive Behaviour

Any behaviour towards VoltX Energy employees or contractors that is threatening, aggressive, harassing, disrespectful, profane, intimidating, or otherwise inappropriate. This includes verbal abuse, written abuse, harassment, or repeated unreasonable demands.

Australian Consumer Law (ACL)

The consumer protection law found in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Business Day

A day that is not a weekend or public holiday in New South Wales, Australia.

Reward

A reward paid to an eligible Referrer once the Referred Customer has completed full payment and installation of their VoltX Energy system, unless otherwise specified by an authorised personnel from VoltX Energy in writing. Payment may be provided as a bank transfer or as a future VoltX purchase discount.

Closed Won / Fully Paid & Installed

The status at which a Referred Customer has completed the full sales cycle, made full payment, and had their system installed—triggering reward eligibility.

Customer Service (CS)

VoltX Energy’s after-sales and support department responsible for handling referral-related inquiries and escalations.

Discount

A reduction applied to the Referred Customer’s total contract price during the purchase process.

Dispute

Any disagreement regarding referral attribution, eligibility, reward status, or program participation that requires review by Customer Service and, if necessary, escalation to the Program Manager.

Duplicate Referral

Occurs when more than one Referrer attempts to refer the same person. The valid referral is determined by the referral link used during the Referred Customer’s sign-up.

Eligibility / Eligible Referral

A referral that:

1. Was submitted through a valid referral link;
2. Involves a new customer or an existing customer who has previously purchased;
3. Completes full payment;
4. Completes installation; and
5. Meets all serviceability and validation requirements.

Fraud / Fraudulent Activity

Any attempt to manipulate the program, including but not limited to:

• Submitting fake or altered customer details
• Referring people within the same household
• Using multiple identities or accounts
• Encouraging others to bypass the process
• Artificially generating leads
• Misrepresenting your relationship to the referred individual
• Placing the referral link on forums or community boards

VoltX Energy may suspend or remove participants involved in fraudulent behaviour.

Installation

The physical installation of a VoltX Energy system at the Referred Customer’s property, confirmed by VoltX Energy or its authorised contractors.

Invitation

An automated email sent to eligible customers inviting them to join the Referral Program and create a Referral Portal account.

Lead

A potential customer generated through a referral link before qualification and processing.

Monthly Payout Cycle

The period in which VoltX Energy processes rewards, typically on the 15th of each month for all referrals that were fully paid and installed during the previous month.

Member / Participant

Any individual involved in the program, including the Referrer and Referred Customer.

Portal / Referral Portal

The customer-facing platform where users can view their unique referral link, track referrals, see reward status, and manage account information.

Program

The VoltX Energy Referral Program as described in these Terms & Conditions.

Program Manager

The internal VoltX Energy role responsible for reviewing disputes, validating escalations, and overseeing program governance.

Qualified Referral

A referral that meets the serviceability, eligibility, and verification requirements for processing.

Referee / Referred Customer

A new customer who signs up through a referral link, goes through sales consultation, purchases a VoltX Energy system, completes full payment, and completes installation.

Referrer

An existing VoltX Energy customer who has completed full payment and installation of their system and is invited to participate in the Referral Program. Each Referrer will be provided a unique link to share.

Referral Link

A unique URL assigned to each Referrer for sharing with potential customers. Correct use of this link determines referral attribution.

Referral Portal

The area within the portal showing referral details, signup status, installation progress, and reward tracking.

Reward

The benefit earned by a Referrer (reward) or Referred Customer (discount). Rewards are only provided for valid, completed referrals.

Sales Consultation

A process in which VoltX Energy representatives evaluate the Referred Customer’s needs, property suitability, and generate a formal quote.

Serviceability Check

An assessment conducted by VoltX Energy to determine whether the Referred Customer’s property is suitable and technically feasible for system installation. Passing this check is required for eligibility.

System / VoltX Energy System

A VoltX Energy solar battery or solar solution purchased by the Referred Customer.

Terms / Terms & Conditions

This agreement, including all rules, requirements, policies, responsibilities, disclaimers, and definitions governing the Referral Program.

VoltX Energy

VoltX Energy Pty Ltd, including its employees, agents, and authorised representatives.

Schedule 1

This list of program dates, offers and any special conditions:

1. VoltX Energy referral program.
17th March 2026 until 30th June 2026
Offer: When a referee uses the unique link sent from a referrer, they receive $200 off their installation. Once the referee has installed and paid in full, the referrer will receive a $200 Woolworths Gift Card via email.
Special condition: During this promotional period, anyone can become a referrer and self-register. The condition of having a system fully installed and paid has been waived.

2. VoltX Energy Staff Referral program.
17th June 2026 until 31st July 2026
Offer: When a referee uses the unique link sent from a referrer, they receive $200 off their installation. Once the referee has installed and paid in full, the referrer will receive a $200 Woolworths Gift Card via email.
Special condition: Must use work email address. Limit of 5 per calendar year.

3. VoltX Energy referral program.
1st July 2026 until 31st December 2026
Offer: When a referee uses the unique link sent from a referrer, they receive $200 off their installation. Once the referee has installed and paid in full, the referrer will receive a $200 Woolworths Gift Card via email.
Special condition: During this promotional period, anyone can become a referrer and self-register. The condition of having a system fully installed and paid has been waived. Customer referral rewards are not available for leads generated via affiliate, reseller, or other partner programs. Where a lead is eligible under an affiliate agreement, the affiliate terms apply and no customer referral reward will be paid.