Spotted on a footy jersey, now keeping a Tamworth family warm

Kerri lives in Tamworth, New South Wales, with her husband and three children. The household had solar panels installed a couple of years prior but was not yet getting the full benefit from them. Electricity prices kept rising, and the bills were not reflecting the solar they were generating. With a young family and the cost of living rising, Kerri and her husband decided it was time to add a battery.

Their two priorities were clear: save money and have backup power. When a government incentive offering a discount for batteries installed before the end of July came up, it gave them the push to move forward.

Kerri and her husband looked at other companies before deciding. The moment that made up their mind came during a football game, when they spotted VoltX Energy on the Manly Warringah Sea Eagles jerseys. Her husband said on the spot: we're going with them. They followed up on that instinct and were not disappointed.

Kerri made an initial enquiry via email and received a response within ten minutes. The team, including a consultant named CJ, walked her through how many batteries would suit her household, worked out a deal within her budget, and gave a clear rundown of the process from start to finish.

A deposit was placed within the week. About three and a half weeks later, Kerri received confirmation of the installation date. The following week, the team called to say they were ahead of schedule and offered to bring the date forward. Installation was completed about a month after first contact.

On the day, the team required Kerri and her husband to simply be at the property. The power was off for less than half an hour. The installers arrived with plenty of notice, completed the job efficiently, and walked them through the app before leaving. Kerri described them as fantastic, lovely to work with, and said they exceeded all expectations.

The change for Kerri's family has been immediate and practical. In Tamworth, winter is cold. Before the battery, running heaters, electric blankets, and high-draw appliances at night were something the household had to think carefully about. Now the washing machine, clothes dryer, and heaters run whenever needed, day or night, without concern about cost.

Kerri described it as the kids being able to stay warm, electric blankets running all night, and lights and TVs on without anyone worrying. Her summary: "We have our batteries; we're winning."

Kerri and her husband check the app regularly. She uses it to see how much power is being drawn during the day versus the evening, and to understand when high-draw appliances like the oven, clothes dryer, and washing machine have the most impact. The installation team walked her husband through the app on the day, and he was able to explain it back to Kerri. She noted that the explanation was clear enough that even someone who is not tech savvy could follow it.